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Showing articles from refund tag

How can I make a tax exempt purchase?

If you are part of an educational, religious, charitable, or otherwise applicable organization/entity looking to make a tax exempt purchase, or has already made one and is requesting tax refunded, please [open an email support ticket][1] so that we can provide you with the correct form. You will need the following in…

I bought Jackbox merchandise, but I want to cancel or change the order. What can I do?

When you buy a custom item like a t-shirt or mug from a post-game gallery (or directly from our merch webshop), those items are custom printed on demand just for you! Your order goes through our printing company portal, where it is then printed and shipped by an individual vendor (which varies based on their workload …

What is your refund policy?

### **Steam codes purchased directly from our site** Steam codes that have been redeemed will not be eligible for a refund. If you have not redeemed your Steam code, you will have 2 weeks from the date of purchase to request a refund. When you are refunded, your purchased Steam code will be made inactive. Refunds can…

How do I request a refund for a game?

**If you purchased a game through our website**, you can [open a support request][1] to request a refund. Please read [our refund policy][2] before requesting a refund to make sure you qualify. If you purchased from another marketplace, you must contact them directly to be refunded. Every marketplace has its own refu…

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