My merch order arrived, but something is damaged or missing
In the rare event that you receive a custom merchandise order for items like a shirt, postcards, or a Slam Down card game, and something is wrong, including: * Missing item(s) from an order * Damaged item(s) * Printing issue [P][1][lease open a support ticket][2] or email [[email protected] ][3]with: …
Which games allow me to order custom merchandise?
You may have noticed the addition of "custom merch available" indicators to your Past Games listing, with a little icon in the upper left of your game title indicating what type of merch is available! This icon means that you can purchase your very own memento of the game you've just played. Also, any purchasing optio…
I received somebody else’s shirt (or other custom merch) in place of my own.
Sorry about that! About 1% of the time, two orders will be swapped for one another. Our vendors are packing very quickly to get orders out to you, and human error happens. If you have received a shirt you did not order, it was a mistake and you should contact us to correct it. Our vendor does not ship shirts other tha…
I have questions about the Champ'd Up: Slam Down card game
## What is Champ'd Up: Slam Down? Slam Down takes all the excitement of Champ'd Up, and brings it into the real world as a customized, 2-player combat strategy card game! Go head to head with custom-printed cards featuring art you and your friends created in Champ'd Up, to determine the ultimate champion. This origin…
My merchandise order hasn't shown up, what now?
Our shipping is usually handled by a partnership between UPS and USPS (or the postal carrier in your country). The tracking number provided in your shipping notification will also work for tracking on the USPS or relevant site once the package is handed off, though there may be a short delay. If you received a trackin…
Where can I purchase Jackbox Games merchandise?
## **Our Shop** We sell some merch items (t-shirts, magnets) in [our official shop][1]. Also, when you purchase a custom t-shirt, postcard, mug or card game based on in- game content, that is all managed through our official shop too! For example, if you play Tee K.O. in The Jackbox Party Pack 3, you have the opport…
I'm trying to buy something I made in a game from a few days ago. How do I find it again?
If you go to [jackbox.tv][1] and look to the top-left corner, you should see a "hamburger" icon that looks like a stack of lines. If you click that icon, you’ll see a button that says "Past Games", which will have a list of all your most recent Jackbox Games galleries! From here you can buy merch, as well as share to …
How does custom merch work?
Many of our games - including Tee K.O., Drawful, and Devils & the Details - have an option in the post-game gallery to purchase custom merchandise based on the game you’ve just completed. You can read more about how to pull up your post-game gallery in [this Knowledge Base article][1]. Whether you select a t-shirt, mu…
My order was canceled due to offensive or inappropriate content. What does that mean?
We work with a third-party printing and fulfillment service to print and ship custom merchandise - including T-shirts, mugs and postcards. The service we use reserves the right not to print images or text that they determine to be offensive or inappropriate. We have worked with them to try to draw a reasonable line be…
How long does merchandise take to arrive once it has been purchased?
Generally speaking, your order will arrive within 1-3 weeks if you live in the US, and 3-4 weeks if you live in another country.** **Some factors beyond our shipping agent's control, such as COVID-19, international shipping issues, and customs processing may cause delays. Because custom merch is made to order, and sin…
