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Showing articles from technicalsupport tag

How do I restart or reboot my console or streaming device?

A restart/reboot of the device you're playing on is a great first troubleshooting step that can solve many issues and improve your device's performance. Here are steps to do this for several popular consoles and devices: **Xbox One** 1. Select and hold the "Xbox" button on the controller. 2. Select "Settings" fr…

I can't play You Don't Know Jack CD-ROMs on my new computer

We are sorry, but unfortunately you can't just pop old CD-ROM games into newer Windows and Mac computers, because the current operating systems are not compatible. * If you are trying to run an older CD version of the game on Windows 7 Home Edition: You will not be able to run the game. * If you are running Windo…

My game keeps crashing! What do I do?

The first thing to do when troubleshooting an issue like this is always to turn off the system you are using, letting it remain off for about thirty seconds, and then turning it back on again. The next step is to try uninstalling and reinstalling the application that's giving you issues. It sometimes also helps to si…

I'm having trouble connecting my device to the game

If your game is connected to our servers, but you can’t connect your other devices to the game, here are a few solutions you can try: 1. Refresh your web page 2. Make sure the browser you’re using has cookies and JavaScript enabled 3. Try again on a separate browser 4. Disable any ad blocking software (they d…

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