How can I make a tax exempt purchase?
If you are part of an educational, religious, charitable, or otherwise applicable organization/entity looking to make a tax exempt purchase, or has already made one and is requesting tax refunded, please [open an email support ticket][1] so that we can provide you with the correct form. You will need the following in…
What is your refund policy?
### **Steam codes purchased directly from our site** Steam codes that have been redeemed will not be eligible for a refund. If you have not redeemed your Steam code, you will have 2 weeks from the date of purchase to request a refund. When you are refunded, your purchased Steam code will be made inactive. We suggest …
Can I transfer a game purchase from one platform to another?
Short answer: unfortunately, you can't. Jackbox Games does not control the various stores and marketplaces where our games are sold, and as a result, you can’t transfer purchases between platforms. In order to have the game on a new platform, you must purchase the game on that platform. This includes transferring act…
Do games require an account or subscription to play?
Nope! You don’t need to create an account with us to play, and once you buy our games you own them forever on the platform where they were purchased. You will not have any recurring charges from us for your games. You will be asked for a display name on jackbox.tv when you enter your room code to play; but you can ch…
