You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
Home > Technical Support > Signing Into and Out Of Playstation Network or Xbox Live
Signing Into and Out Of Playstation Network or Xbox Live
print icon

Sometimes it may be useful to sign into and or out of your PlayStation Network (PSN for PS4 and PS3) or Xbox Live(XBL for Xbox One and Xbox 360) account. This can fix issues where the start screen cannot be proceeded to or the game otherwise locks up after boot with no error message displayed. Here's how to do this for each platform:

Signing Into and Out of your PSN Account:

1. From the console's home menu select "Settings" in the top navigation bar.

 

Blue PSN home menu. "Settings" is a white tool box icon on the far right, to the left of the power icon (circle with a line).


2. On the Settings screen scroll down to Account Management and select it.

 

Settings menu. Account Management is the fourth menu item and has a rocket ship icon on the left.

3. On the Account Management screen select "Sign Out" (you're finished at this step!) or "Sign In" to do that! If you need to Sign In see the next step.

 

Account Management sub menu. The first menu item is Sign Out. All items have a wrench in a circle icon at left.

4. If signing in, on the screen that appears enter the proper email address and password for the account then "Sign In" to finish! Try the game now!

 

Account Management sub menu. The first menu item is Sign In. The other items are grayed out.


PS Network Sign In screen. Email address field, then password with checkbox at right to remember. Sign In button below.
Signing Into And Out Of your XBL Account:

1. From the console's home menu press the controller's "Xbox / Guide" button at its center and select the account's icon in the top leftmost circle.
Xbox home menu. Text: press the Xbox/Guide button on controller for pop up menu, then select your avatar on top far left.
2. On the screen that appears navigate down to "Sign Out" to sign out!

Xbox Sign In screen with account signed in. "Sign Out" is highlighted green immediately below screen name and avatar.
3. To sign back in press the controller's "Xbox / Guide" button at its center again!

Xbox main screen showing avatar at top far left as green. Text: press Xbox/Guide button on controller again to sign back in.
4. Once again select the account's icon placement in the top leftmost circle but this time select the desired account email / account name to finish! Try the game now!

Select avatar again in top far left of top menu, then select the username and avatar on the pop up screen (at top) to sign in

For any further help, please open a ticket or email support@jackboxgames.com

Feedback
0 out of 67 found this helpful

scroll to top icon