Steam codes that have been redeemed will not be eligible for a refund. If you have not redeemed your Steam code, you will have 2 weeks from the date of purchase to request a refund. When you are refunded, your purchased Steam code will be made inactive. Refunds can be requested at help.jackboxgames.com.
Merchandise such as T-shirts, magnets, or postcards are not returnable or refundable. If the product you received is defective, please send a request to our helpdesk and we will do our best to address the issue.