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Home > Technical Support > How to clear controller browser cache / cookie / browser data on mobile phone devices
How to clear controller browser cache / cookie / browser data on mobile phone devices
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Here's how to clear one's browser cache cookie browser data on mobile phone devices used as a controller. This may help solve any issues with artwork or input connectivity. This varies by device and browser, but if something isn't listed below, there are likely to be equivalent locations. 

 

NOTE: It's highly recommended that one closes the app with device multi-task (double tapping the "Home" button or its equivalent), before attempting again after the steps below are followed. A simple refresh may help but doing this will ensure a fresh state is achieved. 

iOS Safari


Steps:
1.)
Go to the Settings app on the device's home screen / main menu.
IOS device home screen. Settings icon in bottom row of apps, dark gray gears. Text: Safari cache/cookie data is in Settings

 

2.)  In the Settings app / menu scroll down and select "Safari"(note that this also applies to other browsers if installed!)

List of settings in menu. Safari is highlighted near the bottom and has a blue circle icon. Text: select Safari.

 

3.) On this page select "Clear History and Website Data"
Safari settings screen with blue text midway downs reading "Clear History and Website Data". Text: select this item.


4.) On the pop-up that appears select "Clear History and Data" to finish!
White pop up at bottom of screen. "Clear History and Data" is in red above a cancel button. Text: select and wait a moment.

Android Chrome

Steps:

1.) In the browser app select the Settings by choosing the "three dots" in the upper right of the screen.
Jackbox.tv on Android Chrome. 3 vertical black dots on the far upper right of URL. Text: Chrome cache/cookie is cleared here.


2.) In the drop-down that appears choose "History".
Drop down menu in upper right; History is highlighted, fifth item in list. Text: select History from drop down menu.


3.) On the next screen choose "Clear Browsing Data".
History submenu. Text: select "Clear Browsing Data". This link is in blue near the top left of the History page.


4.) On the next screen ensure that all possible boxes are check marked and then choose "Clear Data".
Clear data screen. Text: ensure all the boxes are checked in blue and then choose "Clear Data" at bottom right.


5.) On the next pop-up (site storage) also ensure all boxes are check marked and choose "CLEAR" to finish!
The next page, header "Clear site storage?" Text: make sure all checkboxes are checked and blue, hit clear (far lower right)

Android Firefox


Steps:
1.) 
In the browser app select the Settings by choosing the "three dots" in the upper right of the screen.

Jackbox.tv open in Android Firefox. Text: Firefox cache/cookies are managed through Settings - 3 vertical dots in top right.


2.) In the drop-down that appears choose "Settings" and not "History" (as this will more fully clear than that option!).
Drop down menu. Text: select Settings, not History, from the list. Settings is the second from bottom, above Help.


3.) On the next screen "Clear private data".
Following screen, list of options. Text: select "Clear Private Data", which is towards the bottom below Advanced.


4.) On the next screen ensure all possible boxes are check marked and select "CLEAR DATA" to finish!
Pop up menu. Text: select every checkbox on the left, then select "Clear Data" in lower right.

If none of these steps work please open a ticket via the form or email support@jackboxgames.com for more information! 

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