I'm having trouble connecting my device to the game
If your game is connected to our servers, but you can’t connect your other devices to the game, here are a few solutions you can try:
- Refresh your web page
- Try again on a separate browser
- Disable any ad blocking software (they don’t always play nice with Jackbox.tv)
- Disable any browser extensions that may be affecting your cookies or your browsing history (such as the Evernote chrome extension)
- Clear the cache, cookies, and history from your web browser, then close your web browser and reopen it (don’t do this while a game is running, or you won’t be able to rejoin!) (see Clearing Browser Cache and Cookie Data for further info!)
- Reboot your router
Keep in mind that rooted or jail-broken devices are not guaranteed to work with our games.
And as always, you can submit a support ticket for additional help.