You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
Home > Technical Support > I'm having trouble connecting my device to the game
I'm having trouble connecting my device to the game
print icon

If your game is connected to our servers, but you can’t connect your other devices to the game, here are a few solutions you can try:

  1. Refresh your web page
  2. Make sure the browser you’re using has cookies and JavaScript enabled
  3. Try again on a separate browser
  4. Disable any ad blocking software (they don’t always play nice with Jackbox.tv)
  5. Disable any browser extensions that may be affecting your cookies or your browsing history (such as the Evernote chrome extension)
  6. Clear the cache, cookies, and history from your web browser, then close your web browser and reopen it (don’t do this while a game is running, or you won’t be able to rejoin!) (see Clearing Browser Cache and Cookie Data for further info!)
  7. Reboot your router

Keep in mind that rooted or jail-broken devices are not guaranteed to work with our games.

Additionally, your web browser has to support cookies, web-sockets, HTML5, and JavaScript in order to play the game. 

And as always, you can submit a support ticket or email support@jackboxgames.comfor additional help.

Feedback
21 out of 183 found this helpful

scroll to top icon