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Home > Merchandise Purchases > I received somebody else’s shirt (or other custom merch) in place of my own.
I received somebody else’s shirt (or other custom merch) in place of my own.
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Sorry about that! About 1% of the time, two orders will be swapped for one another. Our vendors are packing very quickly to get orders out to you, and human error happens. If you have received a shirt you did not order, it was a mistake and you should contact us to correct it. Our vendor does not ship shirts other than the one(s) you ordered for any reason other than an error.

 

Open a new support request or email support@jackboxgames.com with a picture of the shirt - or other incorrect item - you received, including whatever order information you have, and we’ll talk to our vendor and get a correct replacement sent out to you.

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