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I bought Jackbox merchandise, but I want to cancel or change the order. What can I do?

There is a short window where we can refund merchandise orders. Once it has gone into production we can no longer offer cancellations or alterations to the order. This usually occurs within 12 hours after a purchase is made. We also are not able to change the size of a shirt once it is ordered, as our vendors do not allow it. Your order will need to be cancelled and a new order created in the correct size. If you would like to submit a cancellation request, please create a support request

If you are looking for a refund on a digital download for a game, please see: How do I request a refund for a game?

Please note, we are unable to provide gift card refunds that were purchased for credit on our shop.  

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  • 01-Sep-2020
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