When you buy a custom item like a t-shirt or mug from a post-game gallery (or directly from our merch webshop), those items are custom printed on demand just for you! Your order goes through our printing company portal, where it is then printed and shipped by an individual vendor (which varies based on their workload and the destination). Because our vendors are doing their best to get everyone’s items to them as quickly as possible, there is only a small window where we can cancel or change your order. Once an order is in production, we cannot offer you changes or cancellations. This usually occurs within 12 hours after a purchase is made. Because these items are all custom printed specifically for you, we also cannot accept returns or exchanges. This is an agreement with our vendors. (Please note: if you purchased merch from our shop with our partners The Yetee, you will need to refer to their information for help.)
Here’s what to do, depending on the change you need!
Again, time is of the essence! The sooner you contact us, the more likely it is we can make the corrections, updates or cancellation you need.
If you are looking for a refund on a digital download for a game, please see: How do I request a refund for a game?
Note: we are unable to provide refunds for gift cards that were purchased on our shop.