I bought Jackbox merchandise, but I want to cancel or change the order. What can I do?

There is a short window where we can refund any merchandise order for any reason, but once the order has gone into production, we no longer offer cancellations or changes. Orders usually go into production within 12-24 hours after a purchase is made. If you would like to cancel an order, please create a support request.

If you are looking for a refund on a digital download for a game, please see: How do I request a refund for a game?

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  • 11-Jul-2019